CrawlBot AI vs. Tidio AI Chat
Tidio combines live chat and lightweight AI flows. CrawlBot is built for grounded answers with retrieval transparency and enterprise controls. Here is how they differ and how to pair them.
Comparison
| Dimension | CrawlBot AI | Tidio AI Chat |
|---|---|---|
| Grounding | RAG with citations and refusal policy | Keyword and flow based responses |
| Freshness | Sitemap-first crawl, IndexNow, incremental recrawl | Manual content updates and flows |
| Analytics | Per-embed impressions, opens, chats, messages, fallback reasons | Conversation and lead stats |
| Security | SRI, strict widget CSP, origin checks, formal threat model, SSO | Standard SaaS security, fewer embed controls |
| Multi-tenant | Agency friendly with quotas and branding per tenant | Single brand focus |
When CrawlBot fits
- You want cited answers on docs and pricing without routing to a live agent.
- Agencies manage multiple embeds and need isolated styling and quotas.
- Security teams require tight CSP and origin validation.
- Ops teams want retrieval visibility to cut hallucinations and stale answers.
When Tidio stays
- Live chat handoffs and simple playbooks are central to your site.
- You need quick lead capture without deeper retrieval tuning.
- Your team is already trained on Tidio’s flows and inbox.
Pairing approach
- Add CrawlBot on product and docs pages for factual Q&A.
- Keep Tidio on conversion-focused pages where live chat and forms are primary.
- Route account or billing questions from CrawlBot to Tidio agents when human help is required.
- Track containment and conversion across both to refine placement and content.
Grounded answers reduce friction for self-serve visitors. Live chat stays available for high-touch interactions.