CrawlBot AI vs. LivePerson Conversational Cloud
LivePerson excels at agent workflows and conversational commerce. CrawlBot focuses on grounded website answers with citations and per-embed analytics. Here is how they compare and when to use each.
Snapshot
| Dimension | CrawlBot AI | LivePerson |
|---|---|---|
| Core focus | Grounded answers with RAG and citations | Agent messaging and commerce flows |
| Freshness | Sitemap-first crawl, IndexNow, incremental recrawl | Content pulled from configured sources and APIs |
| Analytics | Per-embed impressions, opens, chats, messages, fallback reasons | Contact center metrics and routing performance |
| Security | Widget CSP, SRI, origin checks, formal threat model, SSO | Enterprise messaging security, less emphasis on embed CSP |
| Multi-tenant | Agency ready with quotas and branding per tenant | Oriented to single brand deployments |
Use CrawlBot when
- You need instant, cited answers on marketing, docs, and pricing pages to cut bounce.
- Retrieval transparency and adaptive thresholds are important to curb hallucinations.
- Agencies manage multiple brands and want isolated styling, quotas, and analytics.
- Security teams require strict CSP and origin validation on embeds.
Keep LivePerson for
- Human agent workflows, routing, and commerce transactions.
- Complex authenticated interactions that need backend integrations.
- Programs already optimized for contact center KPIs.
How to pair them
- Add CrawlBot to public pages for factual Q&A with sources.
- Use LivePerson to handle account, order, or payment flows that require agents.
- Set intent triggers to hand off from CrawlBot to LivePerson when the topic requires human action.
- Review containment and CSAT in both systems; use feedback loops to improve retrieval and routing.
Grounded answers and conversational commerce serve different user intents. Running CrawlBot alongside LivePerson gives visitors confidence while keeping your contact center efficient.