CrawlBot AI vs. Google Dialogflow for Websites
Dialogflow is a powerful intent platform with rich integrations. CrawlBot is purpose-built for grounded website assistants that require freshness, citations, and enterprise hardening. Here is how they differ and how to deploy them together.
Comparison
| Dimension | CrawlBot AI | Dialogflow |
|---|---|---|
| Primary mode | Retrieval-augmented answers with citations | Intent classification and fulfillment |
| Data source | Live site via sitemap-first crawl and uploads | Training phrases and knowledge connectors |
| Freshness | IndexNow and incremental recrawl to keep embeddings current | Requires manual updates or connector syncs |
| Security | SRI, strict widget CSP, origin checks, formal threat model, SSO | Strong cloud controls; embed CSP depends on your implementation |
| Analytics | Per-embed impressions, opens, chats, messages, fallback reasons | Intent and fulfillment metrics |
| Multi-tenant | Agency ready styling and quotas per tenant | Build your own multi-tenant model |
When CrawlBot fits best
- Content-heavy sites need cited answers without building intents.
- You want retrieval transparency, adaptive thresholds, and refusal logic to avoid hallucinations.
- Agencies manage multiple brands and require isolated styling, quotas, and analytics.
- Security reviews demand strict CSP, origin checks, and a documented threat model.
When to use Dialogflow
- Complex transactional flows that call backend APIs.
- Existing investments in intent training and fulfillment across channels.
- Voice or telephony bots where Dialogflow’s routing shines.
Using both
- Deploy CrawlBot on marketing, docs, and pricing pages for immediate cited answers.
- Create handoff triggers for transactional intents (orders, account updates) that pass context to Dialogflow.
- Monitor CrawlBot fallback reasons and unanswered questions to decide which intents to model in Dialogflow.
- Keep CrawlBot fresh with scheduled crawls and IndexNow while Dialogflow handles structured workflows.
Grounded answers and intent routing solve different problems. Pairing CrawlBot with Dialogflow gives visitors fast, trustworthy responses while complex actions remain in purpose-built flows.